Contact Us

We’re here to help.

If you have questions about product compatibility, orders, shipping, or need help finding the right replacement part, the floorandfolk team is just a message away.

Get in Touch

Email: [email protected]
Response Time: We aim to reply within 1-2 business day

Order & Product Enquiries

When contacting us, please include:

• Your order number (if applicable)

• The brand and model of your vacuum, robot vacuum, or dishwasher

• A brief description of the part you’re looking for

This helps us assist you faster and more accurately.

Business Hours

Monday – Friday: 9:00am – 5:00pm (AEST)
Closed: Weekends & public holidays

Online Store

floorandfolk is an online-only store, allowing us to keep costs low and focus on fast delivery and quality support.